Seniornet Wairarapa will provide a quality service to its members and to the participants in the courses it offers. Seniornet Wairarapa Inc will work to minimise the possibility of complaints. However, Seniornet Wairarapa recognises that complaints may arise and will attempt to resolve any complaints in a fair and timely fashion. It is expected that complaints should be resolved by tutors, and where that is not possible, by the SeniorNet Wairarapa Committee. Where Seniornet Wairarapa cannot resolve a complaint, it will seek help from the Federation of NZ SeniorNet Societies.
COMPLAINTS PROCEDURE
Where complaints arise in a class situation, the complaint should be made to the tutor. The tutor and complainant should attempt to resolve the matter between them. Where a complaint cannot be settled amicably between complainant and tutor, or the complaint arises in a context other than a class, the complaint should be set out in writing and addressed to the SeniorNet Wairarapa Committee.16 March 2008
PRIVACY POLICY
Seniornet Wairarapa will meet all requirements of Privacy Legislation.Seniornet Wairarapa will collect only such personal information as is required to meet the objectives of the Society and the requirements of the Federation of New Zealand SeniorNet Societies. Such information will include contact details, age group, ethnicity and activities attended. Information collected by SeniorNet Wairarapa will not be made available to any outside agencies other than the Federation of New Zealand SeniorNet Societies. Seniornet Wairarapa will appoint a Privacy Officer whose duties will be to ensure that the Society adheres to its Privacy Policy.
The Privacy Officer is Gordon Gillum.
16 March 2008
REFUND POLICY
COURSE FEES
Course Fees will be refunded when requested if: The Course is cancelled.The member withdraws from the Course in sufficient time to allow any other member wishing to take the course to take their place.
The member finds that after no more than two weeks of classes, they cannot continue with the Course, for any reason acceptable to the SeniorNet Wairarapa Committee.
In this case, a pro-rata refund would be payable.
Advertised dates are changed by SeniorNet Wairarapa to a date unsuitable to the member.
REFUND PROCEDURE
Repayment of the fees will be made unless the member wishes to have the fees transferred to another course.
MEMBERSHIP SUBSCRIPTIONS
Membership subscriptions will not normally be refunded except by decision of the SeniorNet Wairarapa Committee and then normally only when members move away from the district or due to ill-health. The amount refunded shall be the proportion of the financial year unused. Where a member joins SeniorNet Wairarapa at the beginning of the calendar year, the subscription payable shall be that for the ensuing financial year.16 March 2008
SAFETY POLICY
SeniorNet Wairarapa is committed to providing and maintaining an environment and system of work that is safe and without undue risk to the health and safety of members and others. We shall strive to protect all members and visitors from accidental harm and our property from accidental damage.To achieve this we shall:
1. Provide a safe work area, and safe equipment.
2. Establish and insist upon safe practices at all times.
3. Brief tutors on safety instructions for course participants.
4. Comply with legislative requirements.
5. Comply with the requirements of Approved Codes of Practice and Standards accepted as best practice.
The responsibility for safety shall be adopted as an integral part of everyday work, therefore it is vital that everyone shares in the commitment to eliminate unsafe acts and conditions by thinking and acting safely at all times.Seniornet Wairarapa will appoint a Safety Officer. In 2008 the Safety Officer is Barbara Udy and the deputy Safety Officer is Sheila Hambrook.
Duties of the Safety Officer (or deputy as necessary):
The Safety Officer is required to:
- inspect the premises quarterly and report the result of the inspection to the committee.
- ensure that a first aid kit is available and maintained.
- ensure the Learning Centre and meeting room are free from hazards causing slips, trips or falls.
- Ensure, in consultation with an appropriate member of the committee, that electrical connections are safe.
- maintain a record of any accidents.
- monitor seating arrangements and number of persons at monthly meetings, allowing for clear evacuation egress.
16 March 2008
Course Pre-requisites
Course pre-requisites are given with details of courses under Training16 March 2008